Privacy policy
Privacy Policy
Last updated: June 24, 2026
Mist Kiln operates this store and website, including all related information, content, products, and services, in order to provide customers with a thoughtful shopping experience.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our store.
By using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you visit or use our website:
- Name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information
- Order details
- Device information
- Browser information
- IP address
- Website usage data
We collect this information when you place an order, create an account, subscribe to emails, contact us, or browse our website.
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Communicate with you about your order
- Respond to questions or support requests
- Improve our website and customer experience
- Send marketing emails if you have subscribed
- Prevent fraud and protect our store
- Comply with legal and tax obligations
3. Payments
Payments are processed securely through third-party payment providers such as Shopify Payments, PayPal, or other supported payment services.
Mist Kiln does not directly store your full payment card details.
4. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support marketing activities.
You can manage or disable cookies through your browser settings.
5. Email Marketing
If you subscribe to our email list, we may send you updates about new collections, product releases, studio stories, and special offers.
You may unsubscribe at any time by clicking the unsubscribe link in our emails.
6. Sharing Your Information
We may share your information with trusted service providers who help us operate our business, including:
- Payment processors
- Shipping carriers
- Shopify and related service providers
- Email marketing platforms
- Analytics tools
- Fraud prevention services
We do not sell your personal information.
7. International Orders
Because Mist Kiln ships internationally, your personal information may be processed in different countries in order to fulfill your order and provide customer support.
8. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of your information
- Request deletion of your information
- Opt out of marketing communications
- Ask questions about how your data is used
To make a request, please contact us.
10. Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
hello@mistkiln.com