Shipping policy

Shipping Policy

Last updated: June 24, 2026

Mist Kiln ships handmade ceramic pieces from China to international customers. Each order is carefully packed to protect fragile ceramic items during transit.

1. Shipping Origin

All orders are shipped from China.

2. Processing Time

Orders are usually processed within 2–5 business days after payment is confirmed.

During busy periods, holidays, or special product releases, processing may take longer.

3. Estimated Delivery Time

Estimated international delivery time is usually:

7–15 business days

Delivery time may vary depending on:

- Destination country
- Customs clearance
- Local postal or courier conditions
- Weather or seasonal delays
- Peak shopping periods

Please note that delivery estimates are not guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on destination, item size, item weight, and shipping method.

For selected products or promotions, free shipping may be available.

5. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other local charges.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Mist Kiln is not responsible for customs delays or charges imposed by the destination country.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Mist Kiln is not responsible for failed delivery, returned packages, or delays caused by incorrect or incomplete addresses.

If a package is returned due to an incorrect address, the customer may be responsible for additional shipping costs.

7. Packaging

Ceramic products are fragile. We use protective packaging to reduce the risk of damage during international shipping.

Each piece is carefully wrapped and packed with protective materials.

8. Damaged Packages

If your item arrives damaged, please contact us within 48 hours of delivery.

Please provide:

- Order number
- Photos of the damaged item
- Photos of the outer and inner packaging
- Photo of the shipping label

We will review the case and offer a replacement, store credit, refund, or other suitable solution.

9. Lost or Delayed Packages

If your package appears delayed, please contact us and we will help check the tracking information.

Mist Kiln is not responsible for delays caused by customs, local couriers, incorrect addresses, or circumstances beyond our control.

10. Tracking

Once your order ships, you will receive tracking information by email when available.

Tracking updates may take several days to appear after shipment.

11. Contact Us

For shipping questions, please contact us at:

hello@mistkiln.com